BlackBerry has been forced to pull the plug on its global rollout of its BlackBerry Messenger (BBM) app for Android and iOS, due to over a million users downloading an "unreleased" version of the app.
The cross-platform apps, which would all non-BlackBerry users to access the BBM service for the first time, were pulled mid-way through the global launch. Originally intended to go live on the Google Play Store on Saturday (the 21st of September), followed by an iOS launch the next day, versions were actually launched in New Zealand and the Middle East before the roll-out was suspended.
The problem, according to the troubled Canadian smartphone manufacturer, was that before the official launch of BBM for Android, an "unreleased" version of the BBM for Android app was posted online.
"The interest and enthusiasm we have seen already – more than 1.1 million active users in the first 8 hours without even launching the official Android app – is incredible. Consequently, this unreleased version caused issues, which we have attempted to address throughout the day," BlackBerry said in a statement.
The company added that its tech teams are working around the clock to bring BBM to Android and iPhone, but stressed that it will only ship "when it’s ready and we know it will live up to your expectations.
"We are pausing the global roll-out of BBM for Android and iPhone. Customers who have already downloaded BBM for iPhone will be able to continue to use BBM.
"As soon as we are able, we will begin a staggered country roll-out of BBM for Android and continue the roll-out of BBM for iPhone."
The unreleased Android app will soon be disabled, so anyone that got in early will have to re-download the new version when it finally gets released.
Andoid Games
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