Sony has said that hardware problems surrounding the North American launch of its next-generation PS4 console are largely the result of damage during shipping, rather than sabotage at the factory.
The PS4's launch last week was marred by reports of hardware failures, including a dead-on-arrival error dubbed the Pulsing Blue Light of Death. As reports of faulty units rose, accounting for a third of all PS4 reviews on Amazon, Sony stepped forward to claim that such issues affected a tiny minority of around 0.4 per cent. This would, however, later be revised to "less than 1 per cent" - a doubling of the estimate.
With rumours of workers at the Foxconn factory where the PS4 is produced deliberately sabotaging the consoles in protest at poor working conditions, Sony has now claimed it has a handle on at least some of the failures, which are apparently due to shipping problems, not sabotage.
"There have been several issues reported, which leads us to believe there isn’t a singular problem that could impact a broader percentage of PS4 units," Sony spokesperson Satoshi Nakajima told Bloomberg of the flaws, denying the possibility that a wider-ranging design flaw is to blame. "We also understand that some units were reportedly damaged during shipping," he added - potentially answering why many of the faulty units appeared to come from a batch sold by Amazon.
"We’ve worked hard to ensure all elements of our packaging and supply chain delivery are of the highest possible standards," an Amazon spokesperson told the site in response to Sony's claims. "We’ve used the same tried-and-true processes implemented successfully with other gaming consoles." Best Buy, which is also known to have sold PS4s with the Pulsing Blue Light of Death fault, has not commented on Sony's claim.
The PS4 is due to launch in the UK on the 29th of November, two weeks after its North American debut and a week later than rival Microsoft's Xbox One.
Andoid Games
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