Sony has addressed reports of PS4 hardware failures, resulting in what has been dubbed the Pulsing Blue Light of Death, by releasing a troubleshooting guide. The company also reiterated that it believes the issues are affecting only a tiny fraction of a percentage of all new consoles.
Following the North American launch of Sony's next-generation PS4 console late last week, reports of hardware failures have been rising. Around a third of all PS4 reviews on Amazon report dead-on-arrival or unstable consoles, with rumours circling that the flaws are the result of sabotage at the Foxconn factory where the consoles are made as a response to poor working conditions.
Sony itself has said that it is seeing just a 0.04 per cent failure rate - "within our expectations for a new product introduction," according to a spokesperson - but has addressed concerns by publishing a troubleshooting guide on its official forums.
Sadly, the guide shows that there is rarely a single cause of failure. Users experience issues, from the Pulsing Blue Light of Death through to no video or audio output or the console shutting down entirely during gaming, are warned that potential causes include but are not limited to "TV compatibility; issues with the PS4 power supply; issues with the PS4 hard drive; [and] issues with other PS4 hardware."
Advice given by Sony in the guide ranges from upgrading the firmware on their television and swapping out the HDMI cable and power cable to reseating the hard drive and updating the PS4's firmware - if the device stays powered on long enough for that to be possible.
For those whose console woes aren't resolved by the guide, there's bad news: Geek.com has said that the popularity of the console, which sold over a million units in its first 24 hours, means Sony is warning customers that faulty units are unlikely to be replaced before January or February next year.
The PS4 is due to launch in the UK and Europe on the 29th of November.
Andoid Games
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