Google’s recently launched Nexus 5 has been garnering reasonably positive reviews, with many praising it to be the best smartphone that you can pick up for that price. The 5-inch, full-HD, quad-core bearing phone currently costs Rs 28,999 for the 16GB model and Rs 32,999 for the 32GB model. Sales of the device have also been reflecting this claim, with many markets including India reporting the handset to have sold out within hours of launch. Balancing the positive reviews, though, are an increasing number of user complaints surfacing. Earlier reports drew attention to a large number of issues cropping up from the device’s erratic battery life and the inconsistent and slow camera. Adding to the list, hundreds of users are now turning to Google’s Product Forums to complain about the Nexus 5 having poor audio quality while making phone calls. Reports claim that the microphone output is low to the point of being inaudible at the receiver's end while using most wired headsets. Some users also claim that this bug has been affecting the device’s predecessor, the Nexus 4, which has been around for more than a year.
Poor audio quality complaints plague the Nexus 5
Unconfirmed tests run by Information Week on a Nexus 5 with a T-Mobile SIM card seem to validate these claims. The source claims to have tested around a dozen different wired headsets, both in-ear and over-the-ear, and found only two candidates which did not face this problem. The results also indicate that this is an issue only affecting wired headsets and not Bluetooth or the built-in microphone. The report suggests that the problem, instead of being purely a hardware issue, could in fact be a software bug in Android’s autocalibration. It is worth noting, though, that headsets failing to work on the Nexus 5 performed well on a Nexus 10 running on Android 4.3.A few users on the Google Product Forum have come up with a few hardware workarounds using an inline microphone. You can have a look at some of them, although there are no guarantees that they may uniformly work for all users facing this problem. A Nexus support representative posted on the forum saying that Google was able to reproduce the issues and are working on a fix. The company’s PR department has verified that it is aware of the issue and it will be fixed in an upcoming software release. The company, however, did not give a clear date for when the bug fix will be out for users, though. Check out our first impressions of the Nexus 5.
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